Refunds and Cancellations
Effective: November 9, 2026
This policy is part of our Terms of Service. It explains how refunds work for call minutes bought on tturi.app.
1. What you buy
- Tturi sells prepaid call minutes in one-time packs. There is no subscription and no automatic renewal. You are charged once per purchase, at the price shown before you pay.
- Prices are shown in US dollars. Your bank may add currency conversion fees. Applicable taxes are shown at checkout where required.
- Payments are processed by our payment partner, so the charge on your statement may show the partner's name.
- Paid minutes do not expire while your account is active. Free minutes have no cash value.
2. Refunds
- Unused pack within 7 days: if you have not used any minutes from a pack, you can get a full refund within 7 days of purchase.
- Partly used pack within 7 days: we refund the purchase price minus the minutes you used, valued at that pack's per-minute price.
- After 7 days, or for minutes already used, we do not refund, except where the law requires it or where the Service failed to work because of us (for example, a call that dropped because of our error — we will restore those minutes or refund them).
- Free minutes are used before paid minutes and are never refundable.
- If we close your account for breaking our Terms or Content Policy, we may refuse refunds for minutes already used.
3. How to ask for a refund
Email [email protected] with your Discord username and the date of the purchase. We reply within 3 business days. Approved refunds go back to the original payment method within 14 days; when it reaches your account depends on your bank.
4. Chargebacks
Please contact us before disputing a charge with your bank — we can usually fix it faster. If a chargeback is filed, we may pause the account while it is reviewed.
5. Contact
Bansung Labs (반성랩스) · Business registration no. 857-54-00923
801-S59, 8F, 16 Inha-ro 489beon-gil, Namdong-gu, Incheon, Republic of Korea
Email: [email protected]